Throughout the week, as we go about our lives, the everyday necessities of food, soap, clothes, cocain... powdered sugar eventually abate, forcing us to leave the comfort of whatever habitation we have chosen to replenish the things that help us live. Unfortunately, over the past decade or so, there has been one conglomeration that has risen above the competition by providing lower prices, disgruntled employees, and sub-standard quality products: Wal-Mart. Why? Why has Wal-Mart made it to the top of consumer ladder?
Has Wal-Mart made it because of their low prices or product quality? This could be a factor in our choice. When you can get Smacks Cereal for $3.99 at a local grocery store or $3.92 from Wal-Mart, why wouldn’t you choose the amazing discount found at Wal-Mart? When you can buy a large, red, juicy, 10 ounce steak for $6.99 at Uncle Joe’s Market or a large, reddish-brown, there-may-be-something-growing-on-it 10 ounceish steak product for $6.72 at Wal-Mart, again, why not choose money over health? Purchasing a DVD Player? Well now you have a couple options. You can go with a $50 discount on a name brand product such as Sony by purchasing through the Wal, during which case you will have spent your money in vain due to the fact that it will stop working 91 days after you buy it and 1 day after the warranty is expired, or you can buy a Wal-Mart brand “Great Value” DVD player for $5 and it will only play the DVDs that are in your car because it doesn’t last the ride home before internally combusting. Wal-Mart has obvious lower prices, with a $.05 discount on this and $.17 discount on that, the sickness you may get or frustrations you incur are worth the penny saved.
Has Wal-Mart made it due to their customer service? It’s hardly fair to compare Wal-Mart to any other company by their customer service alone. Everything about the store makes it customer friendly. All of the convicted felon “cart technicians” try their best not to be in your way when you’re backing out or lecherously stare at your wife/children as you walk past. The horribly disfigured/severely old denizens “greeting” you as you enter try hard not to sound too enthusiastic, in fact, most of time it comes off as gruff and perturbed so as not to make you think they are happier than the most displeased of those of us who enter. They have 243 registers in the front, but don’t be fooled, they wouldn’t want you to have to pick between them so they only have 5 open for your convenience and they are all being held up by someone writing a check (don’t even get me started on checkwriting). Let’s not forget the employees throughout the store that know where everything is in the two rows they have been assigned in case you have any questions about those two aisles. Of course we wouldn’t expect them to know where anything else in the store is or even what part of the store to start looking. Wal-Mart has incontestable customer service, from the carts to the electronics, they can’t be beat.
So, as another week drones on and your toilet paper runs out or your DVD player breaks down, please consider the life and safety of your loved ones before making the choice of your neighborhood Wal-Mart.